Refund policy

At Nicole Jutka Gallery we don’t offer refunds unless there is due cause for the piece being returned, such as if the work is delivered damaged. In this case, the buyer must notify Nicole Jutka Gallery in writing of any defects immediately. For further information about our return policy, please continue reading.

1. If the Buyer is contracting as a consumer and has entered into a contract for the sale of Goods with Nicole Jutka Gallery by distance selling means (for example, via the telephone, by mail order or online), the Buyer has a statutory right to cancel for any reason and receive a full refund. The Buyer will receive a full refund of the price paid for the Goods in accordance with Nicole Jutka Gallery refunds policy (set out below). The Buyer’s statutory right to cancel a contract starts from the date of the written invoice issued by Nicole Jutka Gallery pursuant to clause 2.2 (when the contract between Nicole Jutka Gallery and the Buyer is formed). If the Goods have been delivered to the Buyer, the Buyer may cancel at any time within seven working days, starting from the day after the Buyer receives the Goods.

2. If the Buyer is contracting as a consumer and has cancelled the contract between it and Nicole Jutka Gallery within the seven-day cooling-off period (see clause 1 above), Nicole Jutka Gallery will process the refund due to the Buyer as soon as possible and, in any case, within 30 days of the day on which the Buyer gave Nicole Jutka Gallery notice of cancellation. In this case, Nicole Jutka Gallery will refund the price of the Goods in full (except in the case of sealed Goods as described in clause 4), and any applicable delivery charges. However, the Buyer will be responsible for the cost of returning the item to Nicole Jutka Gallery.

3. In all other cases not covered by clause 1, the Buyer may return any Goods delivered at the Buyer’s cost within 7 days of receipt by giving written notification (by registered post, confirmed fax or confirmed email) of intent to return to Nicole Jutka Gallery. If the Buyer decides to return the Goods, the Goods must be returned and received by Nicole Jutka Gallery within 7 days of receipt of confirmed notice of return from the Buyer. If the Goods are not received within 7 days of receipt of confirmed notice of return from the Buyer, the sale is deemed final and no returns of the Goods will be accepted.

4. With the Goods, the Buyer acknowledges that the Goods are unique, rare and of high value and that handling of said Goods can reduce the value of the Goods.

5. Once a sale is deemed final, no returns will be accepted and the Client hereby accepts and waives any claims he/she may have under any law or otherwise.

6. The Buyer is responsible for all delivery costs and insurance costs incurred for returned Goods.

7. Unless otherwise prohibited by Romanian/German law, full reimbursement of the purchase price of the Goods, less insurance and delivery costs, shall be the Buyer’s sole remedy if the Goods are returned for any reason whatsoever.

8. Warranties

Nicole Jutka Gallery makes no warranties, expressed or implied, except as specifically stated herein. Such warranties are in lieu of all other warranties, written or oral, statutory, express or implied, including without limitation, any warranty of merchantability or fitness for a particular purpose.